"Total loss" refers to two situations:
- Theft: If your bicycle is stolen and cannot be recovered.
- Severe damage: If your bicycle is damaged to the point that repairing it would cost more than its current value.
In either case, your bicycle is considered a total loss, this is covered by your insurance and you can request for a compensation.
Important: If you experience any situation described in this article, you should always fill in the online insurance claim form, even if you're unsure about your eligibility. This ensures that your claim is properly recorded and processed.