If you encounter an issue with your bike, call 02 541 92 01. Make sure to have your contract reference number ready when you call.
How quickly will help arrive?
We will send assistance within 45 minutes, as long as the tow truck can access the road you're on.
What happens if my bike can’t be repaired on the spot?
- If possible, the repair will be carried out on the spot.
- Towing service: If a repair isn’t possible, your bike will be towed to a destination of your choice. This can be a repair shop, your home, workplace or any other location.
- Taxi coverage: If needed, we will cover your taxi costs up to €500.
Important: If you experience any situation described in this article, you should always fill in the online claim form, even if you're unsure about your eligibility. This ensures that your claim is properly recorded and processed.