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Where must my bike be stored to be covered against theft?

Updated

Your bike is insured 24/7 for theft, attempted theft, and theft following an assault under the following conditions:

  1. If Stored Indoors:

    • Your bike is covered if it is kept inside your locked home or a private locked space, such as:
      • A cellar.
      • A garage.
      • A locked storage room within your residence.
    • In this case, you do not need to attach the bike to a fixed point.

  2. If Stored Outdoors or in a Common Area:

    • The bike must be secured to a fixed point with an approved lock, following the manufacturer's instructions.
    • Common areas include shared storage rooms, bike parking areas, or public spaces.

What are the conditions for theft coverage?

  • The storage area must be locked and only accessible to your household if stored indoors.
  • If stolen from an indoor space, there must be signs of a break-in (e.g., forced entry).
  • A police report is required when submitting your claim in the event of a break-in or theft.

Common Questions

1. Is my bike covered if it is stolen from an unlocked space?

  • No, coverage applies only if the bike was stored in a locked space or secured to a fixed point with an approved lock.

2. What should I do if my bike is stolen?

  • Report the theft to the police and obtain an official police report.
  • Submit your claim along with the police report as proof of the theft.

3. What is an “approved lock” and how do I know if mine qualifies?

  • Approved locks meet specific security standards. Check your policy details to confirm which locks are accepted.

Important: If you experience any these situations, you should always fill in the online claim form, even if you're unsure about your eligibility. This ensures that your claim is properly recorded and processed.

 

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