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What should I know about roadside assistance and towing?

Updated

Here’s how we help get you back on the road quickly:

  • Sending roadside assistance to your location. If your bike can’t be fixed within an hour, we’ll arrange for it to be towed to a repair shop near your home or to a location of your choice.
  • We’ll arrange transport for:
    • you, and
    • your luggage to the repair shop, your home or your intended destination, with transport back to your home if needed
    • a minor, if you are accompanied by minor children, we will arrange and pay for their return to your residence or a designated location.

Please note, we won’t cover towing costs unless you contact us first to arrange the service.

 

What if my bike needs a replacement?

If your bike is out of service for more than 24 hours, we will reimburse you for the cost of renting a replacement bike. This reimbursement is capped at €15 per day (including taxes) and is available for a maximum of 3 consecutive days. You will need to provide receipts to claim this reimbursement.

 

What assistance is available in case of bike theft in Belgium?

If your bike is stolen during a trip in Belgium and you've taken all necessary measures to reduce theft risks, we will arrange and cover transport for you and your luggage to:

  • Your residence or a designated location,
  • Or to your intended destination, followed by transport back to your residence or designated location.

This service is covered up to €500, based on supporting documents.

If your bike is found, we will also cover the cost of a ticket for you to retrieve it.

 

What other specific assistance is covered?

  1. Flat tyre assistance:
    If the flat tyre cannot be repaired on-site, we will arrange and cover the transport for you, your bike, and your luggage as per the conditions in the roadside assistance.

  2. Lost padlock key or locked padlock:
    If you lose the key to your bike padlock, or the padlock cannot be opened or repaired on-site, we will cover the transport for you, your bike, and your luggage as per the roadside assistance conditions.

Are there any limitations to the service?

  • These services do not replace emergency public services, especially rescue services.
  • We will send urgent national messages on your behalf following a serious event, but we cannot take responsibility for the content of the messages.

Important: If you experience any situation described in this article, you should always fill in the online insurance claim form, even if you're unsure about your eligibility. This ensures that your claim is properly recorded and processed.

 

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